Support Center

Get help with Dead Bears - from wallet issues to feature questions.

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Discord Support

Get instant help from our community and support team on Discord.

Join Discord
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Documentation

Browse guides, tutorials, and FAQs for self-help solutions.

View Docs
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Twitter/X

Follow us for updates, announcements, and quick support responses.

Follow @thedeadbearsnft

Contact Form

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📬 Response Time

We typically respond within 24-48 hours. For urgent issues, please reach out on Discord for faster support.

Common Issues

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My wallet won't connect

Try these steps:

  1. Make sure you have Phantom or Solflare wallet installed
  2. Refresh the page and try connecting again
  3. Check if your wallet is unlocked
  4. Clear browser cache and cookies
  5. Try a different browser
I can't see my Dead Bears

Solutions:

  1. Ensure you're connected with the correct wallet
  2. Wait a few minutes for the blockchain to sync
  3. Refresh the page
  4. Check your wallet on Solscan.io to verify ownership
  5. Contact support if issue persists after 1 hour
Staking not working

Check:

  1. You own at least one Dead Bear NFT
  2. Your wallet is connected
  3. You have enough SOL for transaction fees (0.001-0.01 SOL)
  4. The blockchain isn't congested (check Solana status)
  5. Try again in a few minutes
Transaction failed

Common causes:

  1. Insufficient SOL for gas fees
  2. Network congestion - try again later
  3. Slippage too low - increase in wallet settings
  4. Transaction timeout - retry with higher priority fee
  5. Check Solana status at status.solana.com
How do I report a scam or fake NFT?

To report suspicious activity:

  1. Verify the official collection address on our contract page
  2. Check if the NFT is from our verified collection
  3. Report fake collections on Magic Eden and Tensor
  4. Alert our Discord moderators with proof
  5. Never share your seed phrase with anyone
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Partnership Inquiries

Interested in partnering with Dead Bears? We're always open to collaborations!

Email: partnerships@deadbears.xyz

Response time: 3-5 business days
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Press & Media

Media inquiries, interviews, and press kit requests welcome.

Email: press@deadbears.xyz

Download Press Kit